I am working with a local organisation in Wakefield who are committed to providing exceptional customer service. My client is seeking a passionate and experienced Customer Service Manager to lead and inspire the small team.
Key Responsibilities:
- Manage and oversee the daily operations of the customer service team.
- Develop and implement customer service policies and procedures.
- Train, mentor, and support team members to ensure high performance.
- Handle escalated customer enquiries and resolve complex issues.
- Monitor and analyse customer service metrics to improve performance.
- Collaborate with other departments to enhance the customer experience.
- Maintain a positive and motivating work environment.
Qualifications:
- Proven experience as a Customer Service Manager or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving aptitude and a customer-focused mindset.
- Proficiency in customer service software and tools.
- The ability to work in a fast-paced environment and handle pressure.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a significant impact on our customer service operations.
What you need to do now
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