Client Account Manager
Ulverston
£28,000 - £32,000 + OTE
My client is an exciting high growth Technology business within the e-commerce software sector, with a focus on proving a POS system to independent retailers within the Cycle, Equestrian, Lifestyle, fashion and Outdoor sectors.
Alongside the software products, my client also offers Digital Marketing Services such as managed Google Shopping Campaigns, Email Newsletters, Email Automations and On-going Design Services delivered by their very own design team based in the Manchester Offices.
Due to ongoing growth, we have an exciting role for an Account Manager to join a successful team in Ulverston, Cumbria. As part of the Success team, you will provide an exemplary service to clients seeking ongoing sales opportunities and resolving issues enabling the company to be the leading integrated retail solution provider in the UK and Europe.
The role:
- The successful candidate will be responsible for developing relationships with key accounts and customers ensuring their experience is exceptional from the outset.
- You'll assist and help customers through email, phone, online presentations, screen-share and in person meetings to develop a deep understanding of their needs, pressure points and struggles.
- Upselling key products and feature to existing customers where opportunities arise.
- Supporting the Digital Marketing & Success Team to aid customer growth.
Essential Skills:
- Good commercial awareness and business acumen
- A problem-solver who can effectively co-ordinate with others to deliver outcomes for customers
- Excellent communicator
- Experience managing long-term client relationships
- A sound grasp of ICT, such as using MS Office
- Upbeat and friendly attitude
- A drive to exceed daily expectations
Beneficial:
- Experience working for or with cycle, outdoor or equestrian retail businesses
- Experience in working with Seasonal retailers
- A keen interest in one or some of the following: Cycling, walking, climbing, horse riding, water sports or similar.
- Ability to pick-up, adapt and develop new systems and procedures