We're now recruiting a new position for a Head of D2C UX. You will lead and manage the user experience strategy and UX team for AJ Bell's Direct-to-Consumer (D2C) investment platform, overseeing strategy, design and proposition developments to help deliver the company's growth goals.
This role is based in our London office and is pivotal in ensuring we deliver exceptional customer experiences while achieving our commercial objectives.
Key responsibilities:
UX leadership:
- Lead and inspire a diverse UX team, fostering creativity, collaboration, and professional growth to deliver high-quality UX designs and solutions.
- Help develop and implement a cohesive UX strategy that helps meet overall business goals
- Oversee the UX department, including resource planning and performance evaluation.
UX strategy development:
- Align the UX vision with the broader business objectives, understanding business goals, market trends, and organisational strategy.
- Ensure that UX is integrated at every stage of the product development process, from ideation to launch and beyond.
- Liaise with UX Research team to gain insights into customer needs, behaviours and pain points.
- Work with product and engineering to balance innovation, scalability, and technical feasibility delivering to required timelines
- Supporting and enabling the business to achieve its regulatory requirements and ensuring the D2C proposition is developed to provide good customer outcomes and meet the requirements of the Consumer Duty.
Building and maintaining UX culture:
- Help to foster a strong culture of user-centered design throughout the organisation.
- Stay up to date with industry trends and best practices, incorporating new ideas and technologies into the UX strategy.
Performance measurement and optimisation:
- Define and track key performance indicators to measure the effectiveness of UX initiatives
- Leverage techniques such as A/B testing and multivariate testing to evaluate different design solutions and refine user interface elements
Cross-functional collaboration:
- Build relationships and work closely with various departments such as product management, engineering, customer services, marketing, and brand to ensure a cohesive and seamless user experience.
Team development:
- Recruit, develop, and retain top UX talent, creating a diverse and high-performing design team.
- Provide guidance, support, and development opportunities to senior design leaders.
About you:
We're looking for proven experience in a senior UX leadership role, managing large and diverse design teams, with a focus on direct-to-consumer digital products, ideally mobile/app focused.
- Creative problem-solving skills and a passion for staying ahead of industry trends. Experience with a variety of design tools, including Figma.
- Strong understanding of business commercial goals, market trends, and organisational strategy.
- Proven experience of UX psychology and laws and a deep understanding of human-centered design.
- In-depth knowledge of the complete product lifecycle and experience managing large-scale design initiatives.
- Experience in budgeting and resource planning
- Proven ability to build and maintain a strong UX culture within an organisation
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 561,000 customers using our award-winning platform propositions to manage assets totalling more than £89.5 billion.
Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.
What we offer:
- Starting holiday entitlement of 28, increasing up to 31 days with length of service and a holiday buy and sell scheme
- A choice of pension schemes with matched contributions up to 8%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan - provided by SimplyHealth
- Discounted private healthcare scheme and dental plan
- Free gym
- Employee Assistance Programme
- Bike loan scheme
- Sick pay+ pledge
- Enhanced maternity, paternity, and shared parental leave
- Loans for travel season tickets
- Death in service scheme
- Paid time off for volunteer work
- Charitable giving opportunities through salary sacrifice
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
- Personal development programmes built around you and your career goals, including access to personal skills workshops
- Professional qualification support
- Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
- Monthly leadership breakfasts and lunches
- Casual dress code
- Access to a range of benefits from our sponsorship deals
Hybrid working:
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.
We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.