Service Administrator - Temp - Perm
Salary: £22,000 - £23,000 per annum
Location: Darlington
Hours: 08:00 - 17:00
We are recruiting for our client based in Darlington, who are a leading Electronic Security System Company.
Following their recent growth within the business, they are looking for a Service Administrator to join their team, based at the Darlington office.
As Service Administrator you will play a pivotal role in delivering a top-notch service to a team of engineers and external clients. Your responsibilities are diverse and no 2 days are the same. As the go to contact for Clients and Stakeholders you will be have the ability to build and develop new and existing relationships.
Responsibilities Include:
- Efficiently managing work flow through Client Management System (Clik).
- Co-ordinate job progress, schedule tasks, handle inquiries, and contribute to KPI reports.
- Ensure routine maintenance adheres to agreed standards and time lines.
- Monitor and oversee job progress to meet performance requirements.
- Foster close relationships with area managers, supervisors, and field engineers
- Plan and schedule daily and weekly workloads for the team.
- Provide clear work instructions and site information to engineers.
- Assist in generating daily/weekly/monthly KPI reports within specified deadlines.
- Handle fault inquiries and messages from the public, clients, and staff.
- Co-ordinate the ordering of parts/equipment for installations, call-outs, or stock.
- Allocate parts upon delivery and assist in managing stores (some light lifting required).
If you are looking for a varied role where no 2 days are the same apply now!!
#wecansolvit