Our Client is a small but growing team, with a fast-paced workplace culture. They offer fantastic opportunities for you to build on your career due to continued growth. Offering regular training and offices based within a 1-minute walk from Windsor & Eton Riverside train station, this is an amazing opportunity for anyone wanting to get into finance and further their career!
Office hours are Monday to Friday 9am to 5:30pm.
Job Title: Credit Control Administrator
Duties:
- Oversee all open loans, ensuring missed repayments are promptly recovered within the established collections process.
- Maintain updated statuses for all loans based on the repayment schedule and history.
- Be responsible for recording all chase notes, ensuring that all communication is clear and logged accurately per conversation.
- Accountable for accounts in arrears, ensuring sufficient follow-up and prioritization based on urgency.
- Adhere to daily processes meticulously, including monitoring incoming repayments and managing payment reminders and follow-ups.
- Determine appropriate times to request customers' bank statements.
- Collaborate with the Customer Retention Team to identify customers who may require a payment plan.
- Take ownership of payment processing, ensuring a thorough understanding of different payment methods and accurate logging of each payment.
- Understand when to apply charges to a loan, such as loan extensions or legal actions.
- Be well-informed about each client's situation before initiating a call.
- Prepare for challenging conversations, having a clear objective before calling.
- Treat each customer with respect and maintain complete professionalism at all times.
- Work with the Customer Retention Team to identify customers eligible for further funding.
- Strive to achieve weekly and monthly targets, making them a priority.
- Manage all files on the server, ensuring each document is correctly named and organized consistently, and move files to the appropriate folders.
- Oversee the monitoring tool ‘Creditsafe,' ensuring all customers and their businesses are registered and monitored on the platform.
Required Qualifications
- Excellent communication skills
- Proficiency in CRM systems and data analysis tools
- Excellent organisational skills and meticulous attention to detail
- Excellent spoken and written communication skills
- Fluent in English
- 1 + years' experience in credit control or a similar role