Job Title: Office Manager
Salary: £30,000
Contract: Full-time, Permanent
Role Overview
We are seeking an experienced and motivated Office Manager to lead our residential sales team. This is a pivotal role, responsible for overseeing daily operations, supporting a high-performing team, and ensuring exceptional service delivery to our clients.
You will bring a blend of property expertise and leadership acumen to drive branch performance, uphold compliance standards, and contribute to the continued growth and success of our business.
Key Responsibilities
- Lead and inspire the branch team, fostering a collaborative and high-achieving environment
- Oversee daily operations to ensure a seamless and efficient customer experience
- Manage a portfolio of residential properties from instruction to completion
- Conduct market appraisals and win new business through local insight and expertise
- Drive sales performance through effective lead generation, negotiation, and pipeline management
- Build and maintain strong client relationships, offering expert guidance throughout the property journey
- Monitor KPIs and contribute to strategic planning and performance reviews
- Mentor and support team members in their professional development
- Collaborate with Marketing, Sales Progression, and Administration teams to deliver a cohesive service
What We're Looking For
- Proven experience in estate agency, ideally with team leadership or management responsibilities
- NAEA qualification preferred (or willingness to complete within first 6 months)
- Excellent communication and interpersonal skills
- Strong decision-making, problem-solving, and organisational abilities
- Proficiency in CRM systems and Microsoft Office
- Full UK driving licence and access to a vehicle
- Local area knowledge and a genuine passion for property
Our Benefits
- 5% employer pension contribution (Aviva)
- 25 days' holiday + bank holidays + your birthday off
- Company sick pay
- Wellbeing initiatives throughout the year
- Private health insurance (Vitality) via salary sacrifice
- Electric car scheme
- Professional development and training support
- Enhanced family-friendly leave
- Expensed eye tests
Working Hours
- Monday–Thursday: 9:00am–5:30pm
- Friday: 9:00am–5:00pm
APPLY NOW if you are keen to hear move about this opportunity!