Are you passionate about customer service and looking to grow within a dynamic team? We are looking for a Customer Sales Advisor around the Thame area to provide high level of customer service for existing customers. There is no cold-calling but the successful candidate will be comfortable making outbound renewal sales calls, and maintaining customer satisfaction through excellent service and support. This role is offered Monday to Friday 9am-5pm with one home-based day per week and offers a commission on sold policies.
Responsibilities:
- Customer Service: Provide first-class customer service via telephone and email, both internally and externally
- Retention: Retain partnerships with repairers and dealers by delivering on agreed Service Level Agreements (SLAs)
- Sales Increase: Increase renewal sales by making outbound calls to existing customers to offer warranty renewal
- Call Handling: Take inbound calls from new and existing customers, answering sales-related queries, and following up where appropriate
- Renewals: Prepare renewal invitation letters and follow up with customers
- Complaints Handling: Manage the first stage of customer complaints, ensuring they are passed to the correct colleague for investigation
- Payments: Take payments from customers and secure their business
- Product Knowledge: Keep product knowledge up to date to offer customers the correct product to suit their needs
- Support: Assist Regional Sales Managers with booking appointments and visits
Requirements:
- Experience in sales or renewals
- Great customer handling skills
- Proficient in Microsoft Office applications
- Strong teamwork and collaboration skills
- Confidence in speaking to customers over the telephone
Benefits:
- 25 days' holiday, increasing with service
- Extra day off for your birthday
- Opportunity to purchase additional holiday
- Company pension
- Life cover
- Critical illness cover
- Private medical insurance
- Enhanced maternity/paternity leave
- Free on-site parking
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note
Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.