Castlefield Recruitment are currently recruiting a Desktop Support Team Lead to join an expanding organisation in London. The role is permanent, paying around £49,000 per annum, and is a hybrid opportunity
The Role:
- Provide visible operational leadership and promote continual improvement in quality, performance and delivery of organisation objectives
- Lead, manage and motivate staff within desktop support team to deliver and improve services
- Lead on the development, implementation, establishment and review of performance management systems within the desktop support team
- Provide technical leadership, mentorship, guidance and support to new starters as well as existing engineers
- Provide diagnoses of technical issues using knowledge and assimilated knowledge from a variety of other sources
The Person:
- Ability to communicate complex technical issues to non-digital staff
- Enthusiasm for working collaboratively with other leads, business owners and other technical experts
- A willingness to maintain and acquire new skills in the area of desktop support management or support
- Ability to develop effective working relationships with peers and management across the organisation