- A minimum of 2 years customer service experience required
- Excellent Communication skills - Telephone and email / web support
- A confidence to liaise with people at all levels
CUSTOMER SERVICE AND RETURNS CO-ORDINATOR JOB SUMMARY:
Our client is looking to enhance their team with an additional
customer service
co-ordinator. This role would suit someone with previous
customer service
experience, and a willingness to learn new things. This position offers variety of both customer service and administration tasks, as well as the opportunity to develop in time, within a growing organisation. Our client has stunning, state of the art offices in Poole, with free parking on site, and a hybrid work arrangement on offer for all staff (after initial training). In addition to training, the
Customer Service Co-Ordinator
would have the opportunity to earn an annual bonus, on top of annual salary, and additional benefits.
RESPONSIBILITIES OF THE CUSTOMER SERVICE CO-ORDINATOR:
- Act as the primary contact for customer service queries - largely via email, but also over the phone as required – you will be managing a variety of queries from stock availability, pricing information through to delivery, issues with orders etc.
- Process orders and oversee the order process though to final invoice.
- Interacting with sales reps and agents in relation to customer accounts, inquiries and any associated issues with orders / deliveries / returns
- Work closely with both customers, as well as internal teams (sales, marketing, warehouse) to ensure that queries are dealt with efficiently.
- Arrange for shipment of goods to customers – dealing with couriers, third party service providers, as well as the warehouse / distribution team, to ensure items are dispatched.
- Compile weekly forecasts for the warehouse to ensure they are aware of any changes to pricing, products, new released items etc.
- Update internal systems and spreadsheets to ensure that records are kept up to date at all times.
- You will be working off both internal systems, as well as Microsoft Office, so confidence in the use of various systems and computer packages is essential
KEY SKILLS / EXPERIENCE REQUIRED:
- A minimum of 2 years' experience of working in a customer service role is essential, as you will be liaising with people at all levels, daily.
- Confidence with systems and spreadsheets is essential – whilst training will be provided, you will need to be a confident systems user, in order to quickly learn.
- Excellent communication skills, both written and spoken – you will liaise with customers and internal teams both over the phone, and via email.
- We are looking for a team player, who enjoys collaborating with colleagues, and is happy to contribute ideas to the team.
Our client offers a competitive basic salary, plus an annual bonus, and
hybrid
working. They are ideally looking for someone who would be happy to work from their stunning offices in Poole, at least twice a week, but would be open to offering more flexible, depending on experience, if required.
For more information about this exciting new opportunity, please contact Collaborate Recruitment.