Senior Resident Liaison Officer - Social Housing / Planned Maintenance
Birmingham
Full-time, Permanent position
Up to 30k plus package
We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team in Birmingham, delivering Social Housing Planned Works.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Key Responsibilities include:
- Overseeing 2 - 3 RLO's, plus working on contracts and supporting Ops Manager and Managing RLO deliver work.
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Kitchen and bathroom scheme and voids experience
- Somes External Works
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
Salary & Benefits
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
For more info please apply online or call Meg on !