1st/2nd Line Engineer - MSP - £25,000
A well-established MSP of 15 years are now actively looking for 1st/2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience.
Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base of roughly 65 SMEs. It's a flat structure, meaning that you'll get plenty of exposure to business-critical escalated tasks.
Key Skills required:
- MSP Experience
- Windows Server /Windows OS 10/11
- Office 365 administration and support
- AzureAD/Intune
- Network troubleshooting and support
- Full UK Drivers licence - essential
They're based in a modern office in St Albans and have a flexible approach to working, with the freedom to choose your hours (e.g. 8am-5pm, 9am-6pm).
Roles and responsibilities include:
- Provide high-quality remote and on-site technical support for various issues and problems.
- Address and efficiently resolve client issues, queries, and incidents.
- Respond to and manage incidents, escalating problems across multiple platforms as needed.
- Support, train, and mentor team members.
- Adopt a hands-on approach to problem-solving, ensuring issues are resolved within SLAs
- Take ownership of assigned incidents and manage them to resolution.
- Ensure SLA compliance, including response times, resolution times, and first-time fix rates.
- Troubleshoot application issues.
With this opportunity, you'll also achieve:
- Starting salary around £25K
- 28 days leave (inc. Bank holidays) + birthday off
- Training and development plans
- Company days out, team meals etc.
- Contributory pension scheme
- Flexible working hours
Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.
Key skills: Windows Server, MSP, Office 365, Active Directory, Intune, Hertfordshire, St Albans, Microsoft, Networking , IT Managed Services
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