Travel Aftersales Support Assistant
Base salary £25,000 + Benefits
Hybrid-North London or Fully Remote
Our client are an independently owned award-winning specialist tour operator who specialises in luxury holidays as well as tailormade holidays, escorted tours and cruises, for discerning clients within Europe, North Africa and the Middle East selling to both direct clients and trade partners.
Due to growth, they now recruiting for an experienced Travel Aftersales Support Assistant to join their teams.
Candidate must have previous travel industry experience in a similar role with operations, support or after sales.
This role is offered Hybrid - North London or fully remote within the UK
Travel Aftersales Support Assistant Duties:
Pro-actively work as an 'after sales' support for all members of the reservations team
Checking bookings made by the reservations team and sending out correct documentation to clients
Checking that costings, markups, commissions are applied correctly
Dealing with any changes, cancellations, additions, or amendments to holiday bookings
Processing customer requests - flight seats, airport assistance, extra luggage etc
Travel Aftersales Support Assistant Experience Required
Previous customer service, operations, or after sales experience working within the travel industry is essential
Exceptional Customer Service skills, looking to always exceed expectations
Ability to manage own workload
Travel Aftersales Support Assistant Salary and Benefits
Base Salary £25,000
22 days annual leave
Pension
Fam Trips and holiday discounts
No Sundays or evenings
Hybrid or fully remote within the UK
To apply for the Travel Aftersales Support Assistant role, please email your CV and a member of the team will be in contact to discuss the role and company