£25K/yr
London, England
Permanent, Variable

Customer Service Consultant - Travel

Posted by Search.

A very exciting opportunity has come up to join a global travel company who is looking for a Customer Service Consultant to join them on a permanent basis.

This role offers a basic salary of £25,000 with commission on top sitting at around £100 per month.

This role offers hybrid working where there is a requirement to go into their London central office 2 days a week maximum with the rest being able to work from home. There is a requirement for weekend work however, this is on a rota basis, not every weekend and time off in the week is given when either Saturday or Sunday are worked.

Job description:

  • Handle existing bookings calls from both direct clients and travel agents
  • Provided excellent customer service at all times and ensure you are adapting your approach depending on the customers and bookings you are dealing with
  • Support with the overflow of new booking calls if and when needed
  • Supporting with reporting
  • Ensure the customer is supported through the journey

Experience and skills needed:

  • Experience within the travel industry and within a customer service based role is essential for this role
  • Experience going over and beyond to support customers with all manner of queries
  • Excellent written and verbal communication
  • Confident in using Microsoft applications
  • Experience in taking day to day initiative as well as work with other members of the team

This role does require a level of flexibility due to the nature of the business and the calibre of clients you will be dealing with.

If you want to join a business and a role with exciting potential, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We use cookies to measure usage and analytics according to our privacy policy.