The position will include interacting with customers, and to provide and process information in response to enquiries, concerns and requests about products and services. In all cases operating within the required SOPs.
Key Responsibilities of a Customer Service Advisor
- Receiving customer orders for Specials and acknowledging receipt
- Processing orders onto the SAP ERP system
- Liaising with customers and keep them informed of the progress of their orders
- Resolving any customer complaints
- Updating the SAP CRM as required
- Answering numerous telephone/email queries
- Placing orders with Procurement
- Ringing customers back with ETA for their order when it is not going to be a next day service
Key Competencies of a Customer Service Advisor
- Experience of working in a Customer services Environment
- Well-developed interpersonal skills
- Able to communicate effectively at all levels and work well as a member of a team
The above is not an exhaustive list of duties. You will be expected to perform different tasks as required by your changing role within the company and the overall business objectives.
The suitable candidate will receive more detailed training on the job.
Benefits
- Company Pension
- Life Insurance
- Employee Discount
- Annual Bonus
- Sick Pay
- Health & Wellbeing programme
- Free Parking
- Bereavement Leave
- Company Social Events
- Additional day holiday on Birthday
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson