About The Role
Job Description
You will work on a varied, rolling rota carrying out effective patrols of on and street parking areas within Cambridge to ensure compliance with parking restrictions.
You will be working 5 days out of 7 from Monday to Sunday, the earliest start time is 07:00 and the latest finish is 22.30, 40 hours per week, on a permanent, full-time basis.
The main duties and responsibilities of the role are to:
- Ensure patrols are carried out efficiently and effectively
- Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
- Report any defects with signs or lines
- Ensure parking equipment is working correctly and report defects promptly
- Ensure enquiries from members of the public are dealt with promptly and politely
- Act as ambassadors for the Council, undertaking any other tasks as directed
To be successful in the role you will need:
- Previous customer service experience in a demanding environment such as a hospitality or call centre environment (desirable)
- Previous experience within civil enforcement/ parking or a security environment (desirable)
- The ability to follow instructions and to work within a closely managed operation
- This job requires the ability to ride a bicycle in various weather condition
- The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public
- A willingness to work outside in all weathers and the ability to walk 10 miles per shift
- A flexible approach to working hours
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.