3rd Line Network Engineer
Up to £50k + 10% Bonus & 15% pension + £9k Shift allowance
24/7 Shift pattern. 3 x 12 hours shifts and 4 days off
- Protect the customers critical infrastructure and reputation by providing them with our best available service and support.
- Ensure interactions with customers and colleagues are respectful and courteous and represent us in a professional way
- Conduct yourself with pride, honesty and integrity in line with our values
- To contribute towards providing a supportive environment built on collaboration and shared ambition. Where our leaders are challenging but supportive; where we celebrate success; where we are able to learn as we grow and where our people make customers feel valued by delivering great experiences
- Supporting the Business Unit Goals by active participation in living/driving achievement of the goals embodied within the big bets template: Trusted customer relationship; End to End customer experience; integrated portfolio; Simplified systems and processes; values & ways of working.
- Provide onsite 3rd line technical expertise while supporting and protecting LBG's large enterprise network. You will be expected to understand and collate requirements and challenges that the customer provides, then act on them using your expertise in a timely and efficient way so as to provide the best service possible.
- Collaboration with both customer and BT technical teams in the support of new and existing technology infrastructure, including design work and implementation, diagnostic and project tasks across the board.
- Manage and work independently with external 3rd party suppliers and customer stakeholders where necessary.
- Mentor and support 1st/2nd technical teams 3rd line colleagues as required along with other applicable parties within the wider community, including project managers, design staff and senior management.
- Excellent relationship management skills when dealing with customer, 3rd party and internal colleagues.
- Networking experience within data centre/ large enterprise environments encompassing a wide range of technologies (including and not limited to WAN, LAN, Security, Cloud, Wireless, Automation, Cloud, Voice and NetOps)
- You lead collaborative ways of working and continuous improvement. You encourage their adoption where necessary to deliver the best results for the customer.
- You can demonstrate subject matter expertise in complex, technical infrastructure, products and services. You are able to provide solutions to meet short, medium and long-term customer needs.
- Cisco CCNP or equivalent professional experience
Essential Experience
- Very strong Customer communication and relationship management skills (customer facing experience mandatory)
- 5-10 years of networking experience on large enterprise networks of 100+ nodes or more