Technology Support Engineer - (German speaking) - Banking sector - Leeds
- * Please note this client does require fluency of speaking German to be considered for this role**
- A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment.
- Familiarity with banking project standards and processes would be preferential. Shown ability to provide specialist technical input for Service Support related issues caused by associated products, processes and people.
- Understand business problems, critically evaluating of business ideas from a customer and a commercial point of view. Identifying underlying business needs to be addressed and challenge existing practices. Closing down the debate on requirements scope quickly in order to keep the delivery on track.
- Validated systematic and analytical approach to problem solving with the ability to implement effective business solutions. Previous experience of working with colleagues and users on the resolution of sophisticated IT customer problems, queries and requests would be helpful.
- Good written, verbal skills and ability to communicate technical information in simple terms to Directors, GEC Board members, their support teams and German speaking colleagues appropriately.
- To act as a buddy for colleagues, providing mentor and support as required.
- Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS. Applicants work well individually and also as part of a team daily.
- Familiarity with both the end to end Exec & International request/incident process and Exec incident processes is key with Telephony Support.