Customer Experience Executive
This leading destination specialist Tour Operator are the experts in providing inspirational tailor-made holidays to a range of exciting worldwide destinations. They have a new vacancy for a Customer Experience Executive to support their specialist rail sales team in this varied administrative and customer service role. Salary of £25k, hybrid working.
Customer Experience Executive - Role & Responsibilities:
- Administer bookings for all rail destinations.
- Liaise with suppliers & customers to confirm travel arrangements and be pro-active in sourcing alternatives if necessary.
- Support customers in responding to booking enquiries / amendments and in booking additional extras.
- Provide an outstanding, personalised service is provided to all customers.
- Carry out pre-travel calls to customers prior to departure, to offer additional services and upsells.
- Assist customers with any after sales itinerary or tour related questions.
- Daily management of queues and inboxes to ensure bookings are processed and customer and supplier emails are responded to in a timely manner.
Customer Experience Executive - Skills & Experience:
- Experience in the travel industry, with a background in sales, operations, or customer service working for a tour operator or travel agency.
- A love of travel with a good range of destination knowledge.
- Flexible approach with an ability to manage and prioritise workload.
- Excellent attention to detail and accuracy.
- Strong communication skills
- Exceptional customer service focus and skills.
- Excellent spoken and written English.
- Practical experience using Microsoft Word, Excel and Outlook.
Customer Experience Executive - Key Benefits:
- Salary £25k increasing to £26k on successful completion of probation.
- Hybrid role with 2 days per week in beautiful open plan office.
- Monday to Friday 9 to 5
- 23 days leave increasing with length of service plus bank holidays.
- Range of staff benefits including discounted travel, familiarisation trips, health cash plan, wide range of well being initiatives & social events.
Please apply for the position of Customer Experience Executive online or email your cv to
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk