**The Opportunity
Right Now Group are working on an exciting opportunity that has arisen for a Customer Care Operator to join a fast-growing company specialising in fine art, design pieces, furniture, and antiques logistics. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering top-tier customer service.
**What You'll Be Doing:
- Managing incoming customer requests, including providing quotes using a pricing algorithm.
- Overseeing shipments, proactively updating clients on progress, and ensuring a seamless process.
- Building strong relationships with customers and ensuring a high level of service.
- Liaising with logistics teams (customer service, first mile, last mile, customs) to resolve issues efficiently.
- Identifying opportunities to improve operational processes.
- Collaborating with the tech team to enhance internal platforms and customer experience.
**What We're Looking For:
- Experience in customer care, shipping coordination, or the art market (or a strong motivation to learn).
- Fluency in English with excellent verbal and written communication skills.
- Strong analytical skills and comfort working with numbers (essential for handling quotes).
- A positive, curious, and self-motivated mindset with a hands-on approach.
- Strong organizational skills, attention to detail, and the ability to manage large volumes of information.
- The ability to multitask and prioritize effectively in a fast-paced, team-oriented environment.
**Nice to Have:
- Experience in freight forwarding or logistics would be beneficial.
**What's in It for You?
- The chance to be part of an ambitious company transforming and modernizing the art logistics industry.
- A unique blend of tech-driven solutions and high-quality customer service.
- 25 days of annual leave.
- Private pension scheme contributions (3% from Day 1).
- Health insurance.
- A flexible remote work policy (2 days during probation, 3 days once fully onboarded).
- A supportive and dynamic work environment where your ideas and initiatives are valued.
- Continuous learning and development opportunities to grow your expertise in art logistics.
If you're passionate about customer service and thrive in a fast-paced, dynamic environment, we'd love to hear from you!