OUR PERKS Empowering you to be your most authentic self ?
- 25 Holiday Days + your local bank holidays
- 1 Birthday day - it only happens once a year!
- 3 So Giving Days - spend these days giving back to your chosen cause
- Religious Celebrations Leave
- Access to 100s of discounts at Perkbox
- Mental Healthcare - Unlimted sessions with UnMind
- Enhanced Family Leave
So Energy
Who we are
So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we're not done. We're on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we're well on the way. We're tech first, we're customer-centric and we're passionate about sustainability.
We want to do the best we can for our customers and for each other, so we've created a workplace that is encouraging, supportive and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:
- Clear
- Honest
- Ambitious
- Inquisitive
- Caring
- Sustainable
The Role Customer Care Resolutions Advisor
Reporting into our Customer Care Resolution Team Leader ??, we're looking for a Customer Care Resolutions Advisor to join the team.
What you'll be getting up to:
Address customer complaints and issues in a timely and empathetic manner.
Investigate and analyse customer concerns to determine the root cause and provide appropriate solutions.
Maintain detailed records of customer interactions and resolutions.
Collaborate with other departments to ensure complaints are resolved to the satisfaction of our customers.
Ensure complaint handling timescales meet OFGEM requirements, maintaining accurate and up-to-date records in the complaints database.
This role will be a great fit if:
Previous experience in complaints handling or customer care is required.
Exceptional communication skills, both written and verbal.
Strong problem-solving and analytical abilities.
Empathy and a customer-centric mindset.
Ability to work well in a team and collaborate across departments.
Proficiency in using customer support tools and software.