Do you find job satisfaction in helping others? We're looking for the best of the best when it comes to customer service to join us as a Customer Service Advisor.
We want you to grow your career with us - that's why we deliver exceptional ongoing training and support from our professional and friendly management team.
As a Customer Service Advisor at Cartridge People, you will help us maintain our amazing service to customers, assisting them through phone, instant chat, and email with queries for the Cartridge People brand.
About the Role
This vacancy sits within the customer service team, and we are looking talented and exceptional people to join our team and help us to maintain our amazing service to customers. This role will mainly involve providing excellent customer service by answering customer queries by phone, instant chat and emails for the Cartridge People brand cartridgepeople.com
We would love to hear from any applicants who wish to build a successful career in customer service, who find job satisfaction in the act of helping others. Ideally, you will have experience in a telephone and web- based service centre. Our ideal candidate is someone who is capable, ambitious, professional, flexible and have a terrific 'can do' attitude!
The training that we deliver is exceptional and is ongoing; we strive to be the best in the field. This role is well supported by professional and friendly management, offers excellent training and the opportunity to be part of a good humored and talented team with amazing staff benefits such as life insurance, pension and additional holidays with each year served.
Main Duties and Responsibilities:
- Provide an amazing customer service experience for customers
- Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, and live chat; offering help, advice and support
- Process orders, returns, payments and refunds for customers
- Maintain an awareness of current promotions and product changes
- Arrange deliveries
- Resolve any order issues and find a solution to problems
- Generate customer interest in the company's own branded products
- Delight customers by going the extra mile
- Offer help and support to other staff members, when needed
Benefits
- Competitive salary with annual salary reviews
- Hybrid/ remote working
- 28 days annual leave with an additional day of leave for each full year spent with the company, up to 33 days per year
- Genuine potential for career progression and training with clear development objectives and support
- Death in service insurance at 3 x annual salary
- Pension
- Generous long service cash rewards from 5 years of service
- Cycle to work scheme
- Discounted Gym Memberships
- Staff discount on products
- Staff recognition scheme
- Staff referral scheme with cash rewards
- GP access and mental health counselling support
- Yearly flu vaccinations
- Specsavers vision/ eye care
- Free parking with easy access to rail and bus routes
- Fun and exciting social and team building events
- An intelligent, good humored and modern thinking workforce
Essential Skills
Our ideal candidate is capable, ambitious, professional, flexible and has a terrific can-do attitude! Ideally, you will also have experience in a telephone and web-based service centre.
Skills Required:
- 2 years of customer experience required
- A genuine passion and interest in customer service- a real people-person who gets job satisfaction from helping others
- An attentive listener and naturally positive communicator- both written and verbal
- Ability to problem-solve and put yourself in the customer's shoes!
- A good level of IT skills- happy to email, input some information, copy and paste, etc.
- Ability to multitask with excellent attention to detail
Bring your skills and experience to an award-winning company; apply for this Customer Service Advisor role today!
About Company
Founded in 2001, H2eCommerce are specialists in selling printer consumables, printers, stationary and office supplies.
Based in Cheshire across two sites in Winsford and Crewe, the award-winning company is run by a team of industry experts, sourcing the best quality ink and toner cartridges available for our customers. These high-quality printer consumables are either newly released original products or ink and toner cartridges which are compatible with an original product.
We aim to offer the best choice of quality and high-value Own Brand compatibles in the UK, bringing a low cost alternative for our business and domestic customers alike.
Cartridge People is the number one retailer of compatible printer cartridges with over 1,000,000 sold every year. We pride ourselves on our award-winning customer service and top quality Own Brand ink and toner cartridges that have helped businesses and households all over the UK cut down on their printing costs.
123-3D.co.uk are the UK-based specialist 3D printing experts, offering the biggest range of 3D printers, filaments and accessories in the UK at the best prices, guaranteed!