Job Overview
Your role comprises of Administrative, Customer Service and Commercial Sales duties. You are responsible for carrying out duties efficiently, accurately and in a professional manner - reporting through to Head of Group Commercial.
Ideal Candidate
This role would suit either someone with sales administration experience or a recent graduate who is looking to to start a career in sales.
Salary and Hours
- Up to £24 - £27k (depending on experience)
- Monday - Friday 9am - 5pm
Administration
- Capture sales order requirements from existing customers (verbal, email, letter etc).
- Enter customer orders onto internal system.
- Complete 'finished' orders within the system.
- Handle customer credit account applications with Accounts.
- Handle all customer queries and enquiries.
- Attend NCR meetings as requested.
- Raise internal documents as necessary.
- Update CRM with relevant information.
Customer Service
- Provide a focal point of contact for customers and managers alike.
- Understand and agree Customer and Accountable Managers' requirements - communicate internally effectively.
- Monitor and progress sales orders in the system.
- Work with Operations / Transport /Purchasing / Quality colleagues to meet customer requirements.
- Contact customers post-delivery to ensure customer needs have been met - opportunity to sell more.
- Advise customers of suggested / recommended re-order dates and stock levels - opportunity to sell more.
Commercial Sales
- Work to achieve budgetary forecasts.
- Explore incoming and make outgoing calls for potential sales.
- Price and quote customers accordingly.
- Call 'in-active' accounts and customers below estimated forecasts.
- Research 'new business' opportunities and help secure new business.
- Liaise with commercial colleagues in terms of updates, points of interest, market information.
- Chase in outstanding customer debts for payment.