Service Manager
SALARY: £31,064 (£24,851.84 pro rata)
HOURS: P/T post, 30 hours per week (Hrs TBC; Saturday and Sunday mandatory)
BASED AT: High Wycombe (Oasis House, George Street, HP11 2RZ) with bi-weekly visits to Aylesbury
A rare opportunity to join a unique service user charity working with individuals who have or have had substance use issues. Our client is looking for a Service Manager to run a weekend service based in Buckinghamshire.
They are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.
Required Experience
Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.
Knowledge and Skills
- Proven people management skills (i.e. motivate, engage, supervise a team of local managers, a small team of support workers and volunteers to improve the service delivery).
- Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital.
- Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.
- Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.
- Good computer skills in the use of Word, Excel and PowerPoint.
Personal Qualities
- The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.
- Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.
- Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.
- Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued).