Technical Advisor
We are working with an extremely well-known, European leading organisation on the lookout for a Technical Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.
As a Technical Advisor, you'll use your technical knowledge along with customer service skills to provide advice and support on a range of products, for which a certain level of expertise is needed.
As a Technical Advisor, you will be the key point of contact for customers and provide both pre-sales advice on standards, design and installation and after sales support resolving a variety of queries and complaints. You'll liaise regularly with members of the sales team, colleagues from a range of departments and with the support network from Group Global.
KEY RESPONSIBILITIES:
- Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
- An escalation point for customers and colleagues regarding technical queries relating to company products
- Taking ownership to resolving technical queries via telephone, email and correspondences
- Diagnose, troubleshoot and ensure accurate and efficient resolution to queries are maintained
- Deliver administrative support to field service engineers, onsite visits, logistics, reporting and invoicing decisions
- Drive continuous improvement within the business
- Ensure the internal Group Quality Process is adhered to
- Escalate issues to the development teams, quality departments and production facilities
- Providing quality customer service via phone and email
- Following set guidelines to determine the status of a particular support request and when necessary, progressing the issue for resolution
- Communicate the outcome of all support requests back to the customer
KEY SKILLS
- Customer Service experience working in a similar environment
- Technical Support/after sales support experience
- High level of SAP experience & knowledge
- Excellent IT knowledge (Office 365, Excel, Work, Outlook, databases, CRM)
- Technical interpretation of drawings, data sheets and instructions
- Good standard of general education i.e. GSCE, O Level
- Excellent communication skills
- Committed to delivering exceptional customer service
- Problem solving skills and solutions focused
- Empathy and emotional intelligence
- Focus on quality over quantity
- Attention to detail & accuracy
- Self-motivated and able to work autonomously
- Comfortable working in a fast-passed environment
- Flexible and adaptable
- Energetic and enthusiastic
- Team player
- Positive & proactive
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.