Customer Sales Advisor - Whirlpool (Inbound sales)
Contract Type: Permanent
£23,000 per annum basic salary + average OTE of up to £8,700 per annum
Location: Remote working with equipment provided
About the Role:
This vacancy is in one of our inbound sales teams, meaning that you'll be the first point of contact for customers who call in for help. You'll receive calls from customers who will be looking to register their Whirlpool appliances. With your excellent customer service and your expert sales skills, you will give added peace of mind by up-selling other products, that customers can purchase that best suit their needs.
This department has rotational shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.
8 week rota - need to be fully flexible between 8am - 8pm.
Includes 4 Saturdays and 1 Sunday in the 8 week rota.
We'll take care of providing the equipment you need before you start, but you must have broadband access.
About You:
- You will have proven experience in a home-based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must.
- A skilled and driven customer service and sales professional.
- You'll thrive on beating and exceeding sales targets and have strong sales skills - but you'll always make sure that the customer's interests come first.
- You understand the customer's perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills.
- You'll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit!
Salary & Bonuses:
- A highly competitive £23,000 basic annual salary
- Bonus earning potential of up to £8,700 per annum, earned through a combination of strong sales performance, excellent customer service and call quality
- For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance