IT Support Apprentice - Level 3
One of the top support providers in and around London is looking for a driven, enthusiastic, and passionate individual to join their young team. Their reputation for excellence has been earned by working with some of the best-known names in the business such as: ASOS, Bank of England, Estee Lauder, Liberty, The Met Police, Imperial War Museum and Paperchase to name but a few.
The role:
Possible start date: ASAP
Monday to Friday 8:45am to 5:45pm
Total working hours: 40
What you will do in your working day:
- Log support calls that come through via phone or e-mail
- Work with Help Desk team to handle day to day requests
- Provide 1st Line support to existing client base
- Escalate calls where necessary
- Use TeamViewer for remote access to clients
- Support a varied client base inc. total Mac environments, PC or mixed
- Use a wide range of tools to test/troubleshoot and analyse problems
- Desktop and laptop set ups inc. cabling and general connectivity
- Troubleshoot and analyse a wide variety of issues across a wide variety of software/hardware and office environments
- Installing and configuring equipment, RAM upgrades
- Learn to carry out on site ‘Health Checks' at existing client sites and shadow on site engineer to ‘on board new customers
The training you will receive:
- Level 3 ICT qualification
- All training is undertaken online, through a combination of self-paced eLearning and live online classes
- Functional skills in English & maths if required
Future prospects:
The role offers long term security and the opportunity to progress into a permanent position.
Qualifications required:
GCSE or equivalent English (Grade A* - C 9/4) - Essential
GCSE or equivalent Maths (Grade A* - C 9/4) - Essential
Skills required:
- IT hobbyist
- Has to demonstrate a real passion for IT
- Enthusiastic with a ‘can do' attitude
- Some technical knowledge would be very advantageous
- Good communication skills (ideally both verbal and written)
- Willingness to learn
- GCSE or Equivalent in both English and Maths at Grade 4+ Essential
- Some previous work experience (w/e or holiday) would be a real benefit
Personal qualities required:
- Flexibility
- Adaptability
- Good interpersonal skills
- Ability to multitask
- Organisational skills
- Communication skills
- IT skills
The apprenticeship:
Qualification: ICT Level 3
Duration: 18 months