Our client, a leading logistics company specialising in the transportation and supply chain management of aircraft parts, is looking for a Japanes-speaking Export Clerk. This role will support the international logistics and documentation processes for export shipments, liaising between head office, freight forwarders, and customs authorities.
PRIMARY RESPONSIBILITIES
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Arrange and coordinate shipments in accordance with customer requirements.
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Liaise with carriers, hauliers and other service providers to secure bookings and ensure timely departure of shipments.
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Monitor and track shipments, providing regular updates to customers.
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Prepare and complete all necessary export documentation.
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Ensure compliance with international shipping regulations, customs requirements, and trade restrictions.
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Verify accuracy of shipping documentation and resolve any discrepancies promptly.
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Act as the primary point of contact for customers, providing exceptional service and addressing inquiries related to export shipments.
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Communicate proactively with customers regarding shipment status and any potential delays.
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Coordinate the handling and packaging of goods for sea/airfreight shipments.
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Monitor and coordinate the handling of special cargo, such as hazardous materials.
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Obtain and compare quotes from various carriers to secure competitive rates.
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Monitor and control shipping costs, identifying opportunities for cost savings without compromising service quality
KNOWLEDGE AND SKILL REQUIREMENTS
- Knowledge of office processes, procedures, and technology.
- Two years of office experience.
- Good communication skills.
- Driving License
- Native level of Japanese and English