Building Presentation:
- Ensure the overall cleanliness of common areas, including lobbies, hallways, and amenities. Manage internal & external cleaning operatives.
- Collaborate seamlessly with the resident services team to promptly address any issues related to the building's presentation.
- Carry out regular travel paths throughout the day to monitor and deal with or raise any matters immediately.
- Carry out general maintenance tasks to maintain standards throughout the building & amenity spaces, such as painting & carpentry
Building & Apartment Maintenance and Defects Management:
- Oversee and coordinate in-apartment maintenance and repairs efficiently in accordance to your general maintenance skills
- Manage defect process through builders portal
- Triage & diagnose maintenance issues more skilled than can be handled in-house
- Work to a schedule created by the Resident Services Team to attend repairs promptly
- Lead effective communication with residents to keep them informed about ongoing repair
works, scheduled preventive maintenance, or any other access requirements
- Carry out apartment 'refresh' works as required to maintain a lettable standard
- Assist with scheduling PPM and M&E servicing with 3rd party contractors
- Ensure plant rooms are kept tidy and compliant
Resident Experience:
- Assist with events set up & take down
- Make yourself available out of hours to address emergencies, showcasing a commitment to
uninterrupted service delivery.
- Provide a personalised experience to residents such as assistance with DIY
- Contribute to customers satisfaction projects across the development, such as reviews,
satisfaction surveys, NPS surveys, and others.
- Display exceptional communication skills with team members & residents alike
Compliance:
- Adhere to building standards, statutory compliance & health and safety
- Keep upto date with new legislation which impacts property management, fire safety and
health & Safety
- Complete the necessary training to work safety within the building
- Understand & monitor the skills & qualifications needed by 3rd party contractors to work
safety within the building
General Accountabilities:
- Keep an inventory of all materials & use materials effectively to minimise waste
- Consider your impact on sustainability policies & goals
- Be well presented & well mannered
- Show a positive attitude with a strong sense of honesty and commitment to your job role
- Ensure record keeping is frequently updated