We are working with a company looking for a Quality Assurance Administrator to join their team, providing compliant quality assurance services and promoting excellent customer outcomes.
What's in it for you:
- Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
- Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
- Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
The role:
- Regular reviews on customer interactions and complaint handling with all team members within the Client Relations Team and on occasion, the wider department.
- Give written and verbal feedback to the client relations team manager and individuals.
- Reinforce positive feedback and detailed feedback summaries, highlighting areas of improvement.
- Identify patterns leading to poor outcomes suggesting action plans to prevent it from reoccurring.
- Prepare and maintain robust review records, alongside providing regular MI within the Client Relations Team and wider business.
- Represent the brand values within your role.
- Working with colleagues to make sure deadlines are met.
A bit about you:
As a Quality Assurance Administrator you love to work with smart people and know there is almost always a better way of doing things even if it can't be delivered immediately. You want to be part of a collaborative culture where you feel empowered but always know you'll never be left alone. In addition, we would like the person in the role to have:
- A track record of delivering quality work in your current role.
- Strong written and verbal communication, and the ability to positively provide feedback.
- Excellent attention to detail and strong analytical skills.
- Collaboration skills, working closely with colleagues.
- The desire to always be improving.
- Always wanting the best for customers.
If you are interested in this Quality Assurance Administrator role, click 'apply now' and a member of the team will be in touch!