Are you an experienced customer service professional skilled in managing client relationships?
We're looking for a motivated Account Manager to handle a portfolio of customer accounts. In this role, you'll ensure smooth service delivery from order to invoicing while building strong connections with clients.
Key Responsibilities:
- Manage the entire order-to-invoice process for your accounts, including European and global transactions
- Build and maintain strong customer relationships by providing updates, resolving issues, and addressing challenges
- Collaborate with internal teams to meet customer needs, ensuring high-quality service and attention to detail
- Follow internal policies and maintain clear communication across departments
- Find ways to improve service delivery and streamline processes
- Handle all documentation for imports, exports, and transactions, ensuring accuracy and compliance
- Monitor performance metrics and account margins, suggesting improvements to meet key KPIs
The Ideal Candidate:
- At least two years of customer service experience in an office environment
- Strong interpersonal skills to build relationships inside and outside the company
- Attention to detail and ability to manage multiple tasks and deadlines
- Excellent communication and organizational skills with a proactive approach to problem-solving
- A team player who can work independently and adapt to changes
- Comfortable in a fast-paced environment
What's in It for You:
- A role with responsibility and the chance to make a real impact.
- A dynamic workplace that values operational excellence and innovation.
- Competitive salary and a comprehensive benefits package, including a pension scheme, life assurance, 25 days of holiday, and well-being perks like a cycle-to-work scheme and employee assistance programs.
This is a great opportunity to step into a rewarding role as the main contact for clients, working closely with internal teams to deliver tailored solutions. If you're ready for your next challenge, we'd love to hear from you!