Library Officer
Southwark
£18/hr
Full time: 36/hrs a week
Start date: ASAP
PURPOSE OF THE JOB:
To deliver an efficient and effective public service in the library, maintaining a high level of customer care; and to contribute to the Library Service's aim to provide the best quality and accessible library and information service to all members of the community.
Must be able to work these hours:
Monday 1.30pm -7.15pm
Tuesday 1.30pm -7.15pm
Wednesday 9.30am -3.15pm
Thursday 1.30pm -7.15pm
Friday 9.30am -3.15pm
Saturday 9.00am -5.15pm
PRINCIPAL ACCOUNTABILITIES:
General and administrative
1 To provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties and resolving any
queries and complaints quickly in accordance with library regulations.
2 Assist the public with enquiries for information and provide user education and support, using both electronic and paper-based resources; including assisting with access to council services
3 Operate all ICT facilities, equipment and services in the library and assist customers in the use of public ICT. Ensure that equipment is working and any faults are reported following corporate procedures.
4 To plan and deliver promotional events including activities for the Under 5's, children and teenagers, adult reading groups, IT Taster Sessions etc. To promote the services of the library at events outside of the library building.
5 Under the direction of senior staff, to maintain the stock of the library, prepare new items for the shelves, ensure stock is kept in good order, remove items in poor physical condition and withdraw items as necessary. Promote the use of library stock using books displays.
Knowledge, including educational qualifications:
General knowledge and awareness of current public library and council services