Manage and oversee the collection of customer accounts, ensuring timely payments and resolving any discrepancies. Maintain positive relationships with customers while handling overdue accounts and negotiating payment plans when necessary. Regularly review and reconcile customer accounts, ensuring all payments are accurately recorded and applied. Prepare regular reports on outstanding debts, collection activities, and credit control performance for management review. Investigate and resolve any payment discrepancies or disputes in a timely manner. Maintain accurate records of all credit control activities, including communications with customers and internal notes. Ensure all credit control activities comply with relevant laws and company policies. Identify opportunities to improve credit control processes and procedures to enhance efficiency and effectiveness. Provide support to the finance team with ad-hoc tasks and projects as required.
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