Customer Service Coordinator
Milton Keynes
£26,000
Monday – Friday
We have a great opportunity for a customer orientated individual to join a reputable brand in Milton Keynes. They are looking for someone that excels in customer service, communication and ensuring smooth business operation. If you have an interest in the world of fashion and e-commerce this could be the role for you!
Key Duties:
- Answer incoming queries from customers, account managers and other internal departments.
- Respond to all customer queries in a polite, timely and efficient manner at all times.
- Enter orders into SAP where required.
- Keeping the customer and internal team updated any challenges preventing the orders from shipping.
- Work closely with the operations teams to ensure paperwork is accurate for each regional specification.
- Ensure orders are accurate, and as the customer requested.
- Visit key customers on a regular basis to review the shipping season and prepare for future.
- Facilitate and support cash collection activities, keeping the customer service lead, and sales colleagues in the loop throughout the process.
- Build and develop strong working relationships with customers external and internal.
- Assist customers with pricing, credits, invoices, and terms.
- Promote the reduction of manual processes, by encouraging customers to use self-service tools.
- Investigate initial requests for returned items negotiate with the customer find a suitable resolution.
The Ideal Candidate:
- Two years of general office experience essential.
- Good working knowledge of Excel and Microsoft Office
- Excellent communication and organisational skills.
- Passionate about customer service.
- Detail orientated and pro-active.
- Excellent verbal and written communication skills.
- SAP experience is desirable, but not essential.
- An interest in sports and fashion would be highly beneficial