Central Employment are working with an award-winning Professional Services client based in Newcastle, as they look to appoint an IT Helpdesk Team Leader to their growing in-house IT, Data and Digital team.
Due to business requirements, this IT Helpdesk Team Leader role would be a FT/onsite role.
IT Helpdesk Team Leader job profile:
Lead the delivery of IT support to the organisation. Ensure each helpdesk member is fully trained and able to deliver support of the highest quality. Ensure IT training content is delivered consistently and in an engaging manner.
Key responsibilities:
- Ensuring support of the highest possible standard is delivered to the firm
- Design and lead on all technology-based training
- Run the organisations service helpdesk ensuring SLAs are consistently met
- Mentor and lead members of the IT helpdesk via regular feedback and performance check-ins
- Act as a conduit between the IT helpdesk and the IT developer function. Oversee interactions with 3rd party support companies to log, track and resolve all issues raised
- Deliver IT project work in line with the IT business plan
- Play a key role in the Process, Innovation & Efficiency (PIE) team. Work along side the Data & Digital team to evaluate suggestions from colleagues to ensure valuable outcomes are delivered
Experience required:
- An excellent working knowledge of Microsoft technologies including Windows Server, Active Directory, Exchange Online/Hybrid, SQL as well as the Intune platform
- An excellent working knowledge of Microsoft 365 including SPO, PowerApps, Flow and Office
- Extensive hardware and software troubleshooting knowledge
- Experience of writing and delivering engaging training content
- Rudimentary PowerShell / VBA scripting
- An understanding of networking and the OSI model
- Use of process automation in a business environment
- Experience of iManage Work 10, Aderant and VMware vSphere