Your new company
A pioneering organisation, with an unwavering commitment to customer satisfaction, sustainability, and health and safety.
Your new role
Point of contact throughout the entire contract lifecycle, manage and respond to customer enquiries related to the hire. Coordinate with other departments as required to guarantee the provision of efficient and positive service to the customer. Address any customer queries, concerns or complaints promptly and professionally, escalate where necessary.
Manage Cross Hire deliveries, collections, breakdowns, excess hours, damages, servicing, and monthly receipting.
Create Cross Hire numbers for allocation to contracts.
Action any date changes to effected teams - Service Centres, Cross Hire Suppliers, Service Support, Transport and Technical Representatives as appropriate.
Saving all mandatory documents in line with the current process.
Process orders for Service Centre.
Resolve customer invoice queries and deal with supplier disputes.
Ensure month end reconciliation is completed.
Process Off Hire requests including the handling of damages charges identified, ensuring they are presented to the customer and invoiced promptly.
Full Collection co-ordination of all Cross Hired items.
What you'll need to succeed Previous customer service and administration experience is essential, all on-the job training will be provided.
What you'll get in return The opportunity to work within a fantastic organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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