Customer Collaboration Professional - Nottingham
12 month FTC
Structured career development + Annual performance related pay bonus and pay reviews + Share scheme + Competitive pension contributions + Range of flexible benefits and Corporate discounts including childcare vouchers, holiday buy/sell scheme, optional health care and life assurance + Free parking at Nottingham Station car park+ Free hot and cold drinks + Excellent parental benefits
What you become part of:
Our Nottingham Customer Logistics team are responsible for order taking, delivery and building strong collaborative supply chain relationships with our customers including grocery retailers, wholesalers, retails outlets and brewers in Great Britain. Every order that CCEP has is handled by the Customer Logistics team in Nottingham.
There are several pillars in Customer Logistics – Customer Service, Transport, Allocation, SKU – who all work in partnership to drive service and supply chain efficiencies for our business and our customers. Teamwork and the ability to work shoulder to shoulder with others, giving constructive and appreciative feedback is vital to satisfy customer demand.
What to expect:
Reporting to the Senior Manager for Wholesale and Convenience, Customer Logistics, you will work with a degree of autonomy and will quickly become the expert for your accounts. You will work very closely with your customers, CCEP Sales, Customer Logistics, Demand Planning, QESH and other parts of the business. You will be a go-to person for all Supply Chain matters relating to your customers.
You will be comfortable with complex systems and happy to ask questions to strengthen understanding. Having assertive conversations internally and externally will be a regular feature.
This role is customer facing and will include weekly attendance at the customer's office, working side by side with their supply chain team.
Key responsibilities include:
- Being the voice of the customer to CCEP
- Ensure timely and accurate operational customer communication
- Deliver customers key metrics
- Effective and efficient order management compliance
- Service and cost interrogation to drive improvements and meet all associated KBIs
- Management of Seasonal, Event and Ranging plans
- Supply Chain and Commercial alignment
- Extensive stakeholder management
Skills & Essentials:
- Ability to work remotely and on solo projects
- Able to demonstrate initiative and look always to solve problems efficiently
- Represent CCEP to the customer at all times, recognising the potential for pressure when working in the customer's offices
- Experience of working in a logistics environment is desirable
- Excellent communication skills
- Logical and with the ability to analyse data to troubleshoot
- Excel and PowerPoint familiarity
- Customer Relationship Management experience
- Strong analytical and problem solving skills with an ability to perform under high levels of pressure within a fast paced environment. This is a role with a high degree of data management.
- It is important that you are able to demonstrate the ability to maintain and make sound, timely decisions, without losing sight of the bigger picture, and/or long term objectives
- Systems knowledge – SAP preferred, but not essential
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider.
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.