Our well-established, global client has a permanent vacancy for a Technical Support Engineer with an Electrical Bias.?They want a tech-savvy individual with a passion for problem-solving and customer satisfaction. You will have the opportunity to thrive in a dynamic work environment and enjoy working closely with external sales teams to drive market growth.
This role would suit an experienced field engineer, looking for an office based role, with very occasion site visits.
??The role is office based, 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday?
?Key Responsibilities:?
- Collaborate with the external sales team to support and enhance market share growth.
- Provide technical support through phone, emails, Teams calls, Webinars, and site visits
- Develop and deliver bite-size training sessions to educate both staff and customers.
- Continuously develop your skills and knowledge in the industry.
- Investigate and analyse product field failures, providing detailed reports and recommendations.
- Work on developing proposals for new products to meet current and future customer needs.
- Conduct market and competitor analysis to stay informed about industry trends.
- Contribute to the introduction of new products, ensuring they align with customer requirements.
- Take part in Industry events and exhibitions.
? Requirements:?
As well as having an electrical bias, it would be advantageous if you have experience with serial interface, PLC's or Electric drives. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of products. Supporting sales growth by training and proactive promotion of existing and new products.
- A Degree or HND Qualification in electronics, electromechanical or other engineering discipline.
- Methodical problem solver organised and able to keep clear and comprehensive records.
- Strong communication skills, both written and verbal. This role demands someone with the ability to be understood
- using a lot of communication channels.
- Ability to work collaboratively with cross-functional teams.
- Hands on testing and diagnostics experience.
- Have technical knowledge paired with a degree of sales understanding would be of benefit.
- Enthusiasm for energy-saving initiatives and sustainability.
- Willingness to travel UK Customer sites to support Sales activities and resolve technical issues.
They offer a competitive salary and attractive package of benefits including, 25 days holiday, plus bank holidays and additional holiday purchase scheme, private medical insurance, car leasing, bike2work, Smart-Tech purchase scheme, pension, EAP, retail discounts.
??Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.