Job Description
Digital Mobilisation and Training Officer
Salary: £33,000 + Car
Location: UK (Mobile role with frequent overnight stays)Position Type: Full-timeCompany: Compass Group
Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management. If you are ready to join a team of delivering game-changing technology implementations, apply now and be a part of our dynamic, forward-thinking organisation.
More about the role:
Key Responsibilities:
- Collaborate with business stakeholders, Compass business areas, and IT teams to support the development, deployment, and training of Compass Digital solutions.
- Support the Implementation and Technology team in delivering the Digital Technology Team programme.
- Conduct regular site visits to assist contracts with systems, training, and software mobilisation support.
- Work closely with mobilisation teams for new business and implementations.
- Support solutions partners with mapping, data gathering, and deployment during software development and mobilisation.
- Document and assist in data collection to support operational process and system development.
- Provide system administration and on-site software support as required, ensuring efficient operations.
- Create training documentation, reports, and system analysis as needed.
- Develop industry-focused solutions for equipment, site support, and training initiatives.
Who you are:
Our Digital Mobilisation and Training Officer will have:
Technical Skills
- Strong proficiency in Windows operating systems.
- Experience with Microsoft Office Suite and other commonly used software applications.
- Knowledge of networking principles and basic network troubleshooting.
- Familiarity with helpdesk and ticketing systems.
Soft Skills
- Excellent communication and interpersonal abilities.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer-focused approach with a dedication to providing exceptional service.
- Experience in customer-facing roles is highly desirable.
- Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
- Mobile role within the UK with frequent overnight stays.
- Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
- Fast-paced environment requiring quick thinking and adaptability.
- Have an organised working practice with a mature and calm approach to all user situations
- Ability to write clear procedures including technical and user documentation
- Demonstrate broad interest in all aspects of the job and keeps abreast of technical improvements
- Ability to drive and flexibility to travel around sites