Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
Equiniti are seeking candidate's with administration skills to join our Corporate Sponsored Operations team in Wo. This is an ideal role for someone who thrives on working in a busy office environment, and it will provide you with opportunities to learn new skills and the potential to progress with the company. Flexible Working will also be considered.
If you have administration experience ideally within the Financial Industry and can demonstrate the following skills, experience and behaviours, then this is a great opportunity for you to join Equiniti and progress. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.
The CSN Team manage the holdings of over 4m customers. Your tasks will include processing customer instructions to a high standard and responding to internal and external queries.
Core Duties/Responsibilities
- Customer satisfaction
- Meeting targets for accuracy, quality and volume and agreed service levels
- Contribution to team service levels
- Willingness to contribute to wider department objectives
Core Competencies
Providing Excellent Customer Service:
- Delivers courteous and prompt service
- Takes personal responsibility for resolving customer concerns
- Presents a good image of the company to customers
Delivering Business Results:
- Applies skill, effort and judgement to get the job done
- Ensures own role and objectives are clear
- Identifies opportunities to develop business and meet customer needs
- Communication - written and oral
- Working with others / team player
Skills & Knowledge and Qualification
- Good working knowledge of IT applications that may include but is not limited to Microsoft Office & Sirius.
- Ability to learn new tasks with minimal supervision
- Ability to identify system/process improvements
- Good communication skills (both written and oral)
- Procedural/Product/Specialist Knowledge
What We Offer (UK ONLY)
Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
Learning & Development - Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks