The Role
We now have an exciting opportunity to join us as a Senior Claims Executive within our UK Specialty business. The position is based from our office in Birmingham and offered on a permanent contract. This individual will have significant claims' experience gained from either a broker, insurer or adjuster. The opportunity supports our Sports & Entertainment (S&E) and is a new headcount due to growth of the team in Birmingham. You will handle claims from cradle to grave and operate as a key liaison between the client and the insurer, ensuring that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained. The position will work across our S&E book of business, and you will be assigned complex claims that involve plenty of direct client contact.
Key Responsibilities:
- Create comprehensive claims documents and take care of client claims and settlements. • Present claims to underwriters, taking care of queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments. • Review and prepare correspondence regarding notifications and claims to ensure that products and cover best meet the client's risk requirements, business objectives and compliance requirements. • Keep clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary. • Investigate and resolve queries from clients etc, following these through to resolution and keeping all parties informed throughout the process. • Develop positive relationships and negotiate with markets to achieve the best outcome for the client. • Maintain any ongoing delegated authority contracts appropriately and cost effectively.
Skills & Attributes:
- Significant previous Claims based experience -liability, personal accident or property experience would be highly advantageous however an alternative liability background would be considered. • Good understanding of the principles of insurance. • Strong knowledge relating to claims-handling process. • Understanding of broking and underwriting process. • Highly organised, with good planning skills. • Able to work flexibly to achieve tight deadlines/targets. • Able to build sustainable relationships.