Our telecommunications client based across Wales and the Southwest is looking to recruit a Senior Technical Telecoms Engineer. The Senior Technical Telecoms Engineer will help develop and create an SLA-driven service desk for IT and telecoms tickets and manage all installs/faults for new and existing clients.
Our client is a specialist in providing telecoms systems, WIFI and connectivity. The business prides itself on its customer service standards and delivering bespoke, cutting-edge telecom solutions.
Key Responsibilities of the Senior Technical Telecoms Engineer post
- Providing advanced support for customer systems.
- Providing support on telephony systems plus Wi-Fi technologies and line-related faults.
- Support the sales team in their proposal of work. This may lead to onsite demonstrations and site surveys when required.
- Commissioning and provisioning of telephony systems.
- Oversee ticketing system, triage tickets and manage telecoms and IT issues.
- Project management
Experience needed for the Senior Technical Telecoms Engineer post
- The candidate will have a technology/telecoms support background, within telecoms, IT or Networking.
- VOIP/Cloud telephony system experience.
- Strong customer service and communication skills.
- Great attention to detail.
- Decision-making skills.
- Proven problem-solving skills.
Other Information
- This role could be suitable for an IT Engineer who is interested in telecoms systems/installs.
- The role could develop into a lead role in a range of different fields from onsite support, service desk management, project management and employee leadership.
We will be reviewing applications and interviewing candidates on an ongoing basis and encourage you to submit your application early. We reserve the right to close this vacancy once a successful candidate is appointed. We may close this vacancy earlier than the deadline as applications are being reviewed regularly throughout the advertised period and interviews may take place for suitable candidates
For immediate consideration please send in your CV today