AR620 - Workshop Controller
Location: Cirencester
Salary: £28,000 - £31,000 + Overtime
Overview:
First Military Recruitment are currently seeking a Workshop Controller on behalf of one of our clients. The successful candidate will assist with the day-to-day efficient running of the service operations including planning and managing workshop resource requirements, reporting directly to the Service Manager.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
- Schedule daily workshop activities ensuring that key targets are achieved whilst monitoring work in progress.
- Proactively planning and identifying parts required for workshop repairs and liaising with the Parts Department for availability.
- Ensure we meet the high standards our customers expect, by managing and mentoring workshop staff to deliver industry leading customer service.
- Offer technical support to customers and engineers to ensure timely repairs.
- Communicate with manufacturers to improve product quality and reliability.
- Ensure that the workshop team works closely with Sales and Aftersales to deliver excellent customer service.
- Carry out final checks to ensure repair jobs have been completed correctly to ensure customer satisfaction.
- Maintain professional environment ensuring that work areas and protective clothing are clean and tidy to uphold a professional business standard.
Skills and Qualifications:
- Experience in mechanics/diagnostics of vehicles or machinery is essential, preferably from working for a main dealer or manufacturer.
- Ability to diagnose and advise on problems over the phone or using remote diagnostics.
- Understanding of modern vehicle engine emission systems and CanBus systems would be an advantage, as would hydraulic and hydrostatic systems diagnostics.
- Ability to work effectively and motivate a team.
- Willingness to work harvest hours and out of season hours as required.
- Excellent customer service and communication skills.
- Able to work well under pressure and to strict deadlines.
- Strong organisational skills.
- Possess a problem solving nature with an eye for accuracy and detail.
- Good numeracy and literacy skills.
- Good understanding of MS Office products, including Outlook, Excel and Word.
Location: Cirencester
Salary: £28,000 - £31,000 + Overtime