Internal Sales Executive - Industry Leading Co - £28K + monthly bonus - Mon-Fri in HQ
Providing an expert support function to a high-performing field sales team, you will be required to understand customer needs and requirements whilst maintaining and expanding your current account base. You will also be responsible for issuing accurate instructions and recording all transactions on our client's MIS system. You will work in an organised manner, take ownership of your clients, and proactively manage their work in progress. You must work cohesively with the External Sales Team to deliver a high standard of service and in developing new opportunities. Clear communication is imperative in your dual management of all accounts.
Internal Sales Executive duties:
- Raise accurate Estimates on our client's MIS system capturing all costs and confirming details back to the Customer in a Quote Letter
- Follow up on Estimates raised to chase down an order and feedback if we are unsuccessful
- Issue an Order Confirmation on receipt of each new PO placed
- Convert an Estimate into a Job, ensuring instructions are clear for all departments
- Raise and receipt (where applicable) accurate Purchase Orders
- Manage all work in progress effectively, making certain that you know at what stage in production your jobs are progressing throughout
- Ensure product is manufactured to the exact customer specification, to a high standard, and that it is delivered on time
- Confirm delivery dates and summarise these in a Work in Progress report, sent to customers at an agreed frequency
- Liaise with your customers to ensure production milestones are achieved on time
- Investigate and solve customer problems within an acceptable time frame, ensuring regular updates are provided during the process
- Generate accurate invoices to customers daily where applicable
- Work collaboratively with the External Sales Team to ensure monthly and quarterly budget figures are achieved or exceeded
Internal Sales Executive key skills & attributes:
- Communicate courteously with customers, suppliers and colleagues by telephone, email and face to face
- Always be presentable in appearance
- Possess good planning and organisational skills, work well under pressure
- Be self-motivated with the ability to meet targets and deadlines set
- Demonstrate good problem-solving skills whilst working tactfully and with a friendly attitude amongst your peers
- Be adaptable to change and not afraid to keep looking at ways to improve ourselves personally and as a business
- Be competent in your ability to make good commercial decisions with the aim to increase gross profit
- Find solutions to problems independently and be confident in presenting your ideas during escalation
Internal Sales Executive team are office based in Thame HQ Monday - Friday. Hours 8:30-5pm.