Are you an experienced Relationship Support Team Manager looking for a new challenge? Do you have proven experience within banking and financial services, underwriting and people management?
GRG are partnering with a rapidly-expanding, innovative brand who are seeking a talented individual to join their team and help drive their business forward. This is an exciting opportunity to work for a company that values their employees and invests in their professional development. This company is a reputable financial institution committed to providing ethical banking solutions, and seeking a skilled Relationship Support Team Manager to lead a team of Relationship Support Officers in delivering high-quality services to their customer base.
You will oversee the development of Relationship Officers, to the required level of competency in credit skills, customer needs identification, basic business development skills, social impact assessment, and efficient transaction/deal completion support. You will manage the team to deliver its productivity objectives whilst facilitating the capability development of the team as it adopts a new, higher benchmark in both credit skills and customer need assessment.
Responsibilities:
- Lead a team of Relationship Support Officers delivering a highly skilled service to the Relationship Management customer base within their assigned portfolios, working for minimum 2, maximum 3 Relationship Managers depending on portfolio size.
- Actively support the credit skills development of the team as they transition to the higher capability standard. This will include high-quality Credit Stewardship skills, providing RMs with insightful analysis and triage recommendations to support the faster identification and address of negative trends, MI and financials.
- Coach team on appropriate customer needs conversations to ensure our Consumer Duty obligations are met.
- Ensure high-quality conversations with customers result in the identification of other needs including those where these is overlap with our transactional banking and liability products offering.
- Output and data-led based management of all relevant sales and loan fulfilment processes to support faster conversion times.
- Continually improve the standards of training to provide effective and efficient support to Relationship Managers (RMs) and customers.
- Be accountable for ensuring the AML/KYC requirements associated with RM managed customers are met in line with new Financial Crime prevention standards.
- Oversee the transition of all simple servicing to the Contact Centre.
Skills and Attributes:
- Relevant Credit Skills qualifications
- Trainer level experience on how to carry out credit assessments
- Relationship management and/or underwriting experience
- Line management experience including productivity increase and coaching
- Understanding and interpretation of financial information
- Customer-centric and deliver high-quality customer service
- Experience of working with Commercial/Corporate customers
- Experience creating and delivering exec level communications
Benefits:
- Competitive salary and benefits package; enhanced leave, season ticket loan, well-being, insurance, plus much more!
- Hybrid working - Up to 3 days in office per week
- Opportunities for professional development and career progression
- A supportive and collaborative working environment
- A commitment to work-life balance and employee well-being
- The chance to work for a company that values diversity and inclusivity
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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