Field Service Engineer - APM
This position is responsible for providing onsite service and support to customers. The
postholder will act as a mobile field service engineer on assigned open tickets to resolve
customer affecting technical issues and preventative maintenance in a timely fashion, to
maintain maximum customer satisfaction.
This role provides break-fix support 5 days a week between the hours of 8am and 5pm,
Monday to Friday.
Your key tasks and responsibilities will include:
- Preventative maintenance, including inspection of Automated Parcel Machines
(APMs) for visible damage/deficiencies, repair of broken protective wires on locker
doors, checking camera and digital video recorder state and replacing/adjusting if
needed etc.
- Cleaning APMs.
- Transporting hardware to and from customer locations as directed by assigned
tickets.
- Working in collaboration with the helpdesk and clients to resolve tickets as
required.
- Assisting in the design and build of tools and equipment.
- Assisting with the operation maintenance and repair of equipment.
- Practicing and always complying with safety standards.
- Resolving systemic issues providing short, medium, and long-term solutions.
- Assisting in the installation, maintenance, and general support of systems.
About you
My client is seeking an individual with previous experience in a similar role who is looking for
a challenge in a busy and growing business. Proficiency in problem-solving and the ability
to work independently with a strong attention to detail are crucial. Additionally, excellent
communication skills and a customer-focused mindset are essential as our customers are
our top priority.
Please note that possessing a full UK Driving Licence and being comfortable with driving
long distances are requirements for this role. Previous experience with APMs, EPOS and
other retail IT hardware, is desirable.