Our Story
As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.
Your part in the performance
Our ideal applicant will be able to communicate well with our German speaking customers.
Ideally you will also be passionate about music and/or audio-visual products. Whether you are a DJ, play in a brass band, drum in a marching band, or love researching the latest home cinema or Wi-Fi tech on the market we can use your knowledge.
You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment. Your day to day activities will look like:
- Answering inbound calls (and a few emails) from customers
- Providing customers with friendly and professional advice on a wide range of musical instruments and related products and/ or audio visual & equipment
- Resolving challenging customer enquiries and escalating where appropriate
- Becoming a valued member of our specialist Customer Service team!
Your Skills and Experience: What We're Looking For
Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.
- Multilingual – excellent written and verbal communication skills in English and German (C1/C2 level)
- Confidence and an exceptional telephone manner with the ability to build rapport with customers
- Some experience of working in a customer service environment
- Computer literate to a high standard, with good Microsoft Office skills
- A good knowledge of musical instruments and equipment would be hugely beneficial
- Reliable and committed to providing first class advice and service
- Highly communicative
- Ideally have an interest and appreciation of music
We are predominantly looking for candidates to work at our head office in York. Working hours would be 8am till 4:30pm Monday to Friday with occasional Sunday working.
What we'll give you
Alongside the benefit of working with a fantastic bunch of talented people, we want to help you get the most out of your work and your free time, setting clear objectives and providing development opportunities, whilst ensuring your general wellbeing is at the forefront of our minds.
- A generous discount scheme if you want to buy a product from us
- Health Assured Employee Assistance Programme, helping you to manage personal issues at work and at home
- A discounted on-site café and bar at HQ
- An employee referral scheme
- Development opportunities and regular one to ones
Plus, all the usual things you'd expect:
- Employer pension scheme
- Eyecare vouchers
- Cycle to work scheme
- Company sick pay scheme
- Enhanced maternity & paternity pay
- A relaxed dress code and great coffee machine
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