JOB DESCRIPTION - Operations Officer
Job Location:
- Evesham.
Job Type:
- Full-time (Mon-Fri).
Salary:
- £45-55k per annum, depending upon experience.
The Role:
- Reporting to the section manager you will provide a leading role in the development and growth of the business; leading the creation and implementation of new services and supporting the continuous improvement of our established services. The role will engage with all areas of the business and also with clients and suppliers.
Key Activities:
Work collaboratively with colleagues across the business in the following key areas:
- Service development
o Take a leading role in project work;
o Take a leading role in the design of new services; customer journey mapping; stakeholder analysis; process mapping; defining roles and responsibilities; determine appropriate management and performance metrics.
o Work with clients, colleagues and service partners in the course of service development.
o Ensure focus on the quality of customer experience, cost management and process efficiency.
o Lead change management, ensuring the considered engagement of stakeholders and end-users.
- Quality assurance
o Collaborate with colleagues in the continuous improvement of existing services.
o Support colleagues and service quality through training initiatives.
o Implement performance measures and monitor service quality, taking a lead to support team managers in continuous improvement.
o Act as a key point of contact for clients in relation to process queries.
- Participate in any internal or external training as required, including CII, Project Management and Lean Six Sigma qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or costs should you leave the company within a specified timeframe (as stipulated in the contract of employment).
- Abide by all relevant legal requirements, industry guidelines and company standards.
- Actively participate in team discussions to highlight issues and promote group learning.
- Perform other tasks as reasonably required by your Line Manager or Senior Management.
Skills and Experience required:
- Proven track record in an operational support role, engaging or leading service development and improvement.
- Experience in a projects environment.
- Strong verbal and written communication skills.
- Ability to present to c-suite colleagues and clients.
- Excellent interpersonal skills. Able to quickly build positive and effective relationships.
- Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
- Excellent attention to detail and high levels of accuracy.
- Confident and comfortable working independently or under instruction.
- Strong IT skills, including MS Word, Outlook, PowerPoint and Teams.
- Strong skills in the use of data.
- GCSE English Language grade 5/C or equivalent.
- Bachelor degree or equivalent in a business-related subject (preferred).
- Qualifications in project management and continuous improvement (eg, PRINCE2; Lean Six Sigma) are desirable, although training will be provided if necessary.
- Experience and qualifications within the insurance sector are desirable but not essential.
- Be flexible and adaptable to the changing demands of a growing business.
Benefits:
- Generous company pension.
- Cycle to work scheme.
- Techscheme.
- Tools/equipment required for the performance of company duties.
- Life Insurance (following successful completion of probationary period).
- Private Medical Insurance (following successful completion of probationary period).
- Casual dress policy.
- Flexible Working.
- Free on-site parking (where available).
- EV charging points (where available).
- Employee Assistance Programme.
- Free gym membership (PureGym).