We recruiting for a temporary Customer Services & administrator , you will be providing a high level of customer service and support to supporters, volunteers, groups, members of the public and internal customers As well as dealing with gift aid and donation processing for the teams.
Fully office based at their London HQ
The Role
Experience of managing, maintaining and developing customer relationships
Experience of working within a customer service environment
Experience of writing relationship building communications
Experience of dealing with and responding to multi-channel communications including phone, email, face to face and social media
The Candidate
Experience of managing, maintaining and developing customer relationships
Experience of working within a customer service environment
Experience of writing relationship building communications
Experience of dealing with and responding to multi-channel communications,
including phone, email, face to face and social media
Experience of dealing with and responding to complex complaints and feedback
CRM experience , Raisers Edge desirable
Experience of processing donations, Gift Aid
Experience of the processing and management of personal data under current GDPR regulations
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.