Summary
As a Service Assistant you'll be based in the castle to support the daily operations and deliver a high-quality visitor experience.
Salary: £11.50 hour
Contract/duration: This role is an hourly paid, fixed term role until 31 December 2024. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.
Hours/working pattern/hours: 15 hours per week, working pattern to include weekends and school holidays.
Interviews are due to take place on Monday 1 July/Tuesday 2 July.
What it's like to work here
Reporting to the Visitor Experience team, you'll be part of a team of dedicated staff and volunteers, who deliver exceptional service to our 120,000 visitors a year.
Castle Drogo stands high above the ancient woodlands of the Teign Gorge. Inspired by the rugged Dartmoor tors that surround it, the castle was designed and built by renowned 20th century architect Sir Edwin Lutyens.
What you'll be doing
The Service Assistant plays an important role in supporting the day-to-day operations and helping the Visitor Experience team bring Castle Drogo's story to life. This role will be particularly focused on weekend working.
You'll be greeting visitors, answering questions during their visit and providing support to our volunteer room guides. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about the Castle Drogo collection.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.