Call Centre Agent
Redditch (office based)
£23,700 p/a (37.5 hours)
Bell Cornwall Recruitment are delighted to be working with a leader in the debt recovery sector. Due to expansion, they are looking for a Call Centre Agent to join their contact centre team in their Redditch office.
The Role of a Call Centre Agent:
- Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
- Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
- Negotiating payment arrangements following client guidelines.
- Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
- Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
- Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
- Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client's guidelines.
To be successful, you must be able to demonstrate:
- Customer service or contact centre experience.
- Excellent communication skills - able to interact effectively at all levels.
- A positive attitude and strong work ethic.
- Confident, professional phone manner.
- Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
- Confident in dealing with customers over the telephone - often in difficult circumstances.
- Friendly and empathetic, with good active listening skills.
This is an excellent opportunity for a call centre agent looking for a new challenge in a rewarding environment.
Interested? Please click the 'APPLY' button now!
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
BELL CORNWALL RECRUITMENT
We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
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